• Full Time
  • Wuhan
  • Job Categories:

Website AmCham China

The American Chamber of Commerce in China’s mission is to help American companies succeed in China through advocacy, networking, insights, and business support services. In addition to our headquarters in Beijing, AmCham China serves Tianjin, Central China, Northeast China, and Southwest China through our Chapters in Tianjin, Dalian, Shenyang, Wuhan, and Chengdu. Across those locations, AmCham China has more than 30 working groups, and holds more than 300 events each year.

Job Overview

As a team with the widest geographical coverage, our team members enjoyed the opportunities to work on a variety of programs and services through close collaboration with both internal members and other teams within the organization across our four office locations. In addition to subject matter knowledge, these have become important pathways to develop professional skills, including stakeholder management, resource sharing, driving a project from scratch to success, marketing, business development, and others.

Job Duties and Responsibilities

Under the supervision of the Central China Chapter Manager, the Membership and Member Service Executive is responsible for recruiting new members, maintaining existing members, and running a designated set of membership services suitable for the Chapter’s membership profile and business priorities. This role is responsible for maintaining local government relations and marketing Central China Chapter’s events and programs through online and offline channels. This role is also responsible for the logistics of regular events and supporting the Chapter Manager with signature events.

(35%) Membership development and operations

• Execute membership development through market research, sales, and marketing activities;
• Manage membership renewal processes and database, and provide adequate reporting;
• Support with membership development activities such as membership promotion, member referrals, Chapter Member Discount Program, annual BCS, and member job postings;
• Maintain member relations, including handling inquiries and processing specific member requests;
• Manage Chapter membership and CRM database.

(40%) Events, committees, and member services

• Lead the planning, development, and execution of 1-2 Chapter-based Committees’ advocacy activities and programs; work closely with the other Chapters and Beijing Member Service team to create a two-way street advocacy and program support;
• Support Chapter Manager to implement successful signature programs to meet the Chapter’s government relations, member and community engagement, and financial goals;
• Support Chapter Manager with sponsorship packages design and promotion;
• Pre-sentence contract signing and payment applications
• Finish post-event tracking, financing, and fapiao application for regular events.

(20%) Chinese government relations and marketing

• Develop and maintain relationships with Wuhan City and the Hubei Provincial government, and establish a good communication mechanism to support members’ needs.
• Support Chapter Manager with gov. meeting materials preparations, meeting arrangements, and note-taking.
• Manage the Northeast Chapter’s official WeChat account and edit the weekly posts.

(5%) Daily admin work

Desired Qualifications

The basic skills and characteristics expected for this position include:

• Detail oriented, initiative, able to work independently;
• Proficient in written and verbal English and Chinese, and excellent in management reporting tools;
• Ability to show the right judgment on problems, demonstrate superb ability of prioritization while multitasking.
• Strong sense of community and be able to demonstrate flexibility and willingness to support others;
• Good communication and interpersonal skills, and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
• Do the right thing, possess good judgement, and demonstrate growth potential.

On top of those, the Membership and Member Service Executive provides critical support to Chapter Managers in running the Chapter membership infrastructure, executing standardized and consistent AmCham China operations across our national coverage, and in localizing resources, support, and best practices of the larger AmCham China operations. Unlike those teams in Beijing, where there are multiple teams with clear division of responsibilities, our Chapter Membership and Member Service Executives are expected to have integrated skills to support their respective Chapter’s operations, including:

• Minimum three years of work experience in at least one or more areas of project management, public relations and corporate affairs, marketing, event, media, and business development;
• Independent ability to execute and create projects that deliver expected Chapter-specific and AmCham China overall organizational outcomes;
• Understand existing and potential membership and clientele pertaining to the local markets, and be able to develop business, and master the database using our various IT and other organizational infrastructures;
• Maintain consistent processes, productive engagement, and result-focused relationships with key internal and external stakeholders in both public and private sectors;
• Learn and understand key subject matter and business knowledge;
• Prior subject matter knowledge on specific industries is not a must, but a plus;

This Position is based in Wuhan. Please send your CV to jzheng@amchamchina.org if you are interested in the position.